FREQUENTLY ASKED QUESTIONS
Where are you located?
We are located in sunny Orlando, Florida! Our items are designed, produced and shipped IN HOUSE and NOT DROP SHIPPED. We are proudly FEMALE VETERAN OWNED and made in the red white and blue U.S.A. When ordering from us you don’t have to worry about having to wait 2 months for a shirt that could fit a 5 year old to show up at your door and look nothing like it did in the photos. We take pride in our work and go above and beyond to serve our customers as I have proudly served my country.
What is the difference between Holographic Spangle and Rhinestones?
Spangle is NOT a rhinestone, it is a flat, hole less super blingy holographic dot. The colors are vibrant, it is flat, it won’t irritate your arms or fall off if you catch it on something. Spangle is a more cost effective than rhinestones, but has the same bling factor.
Rhinestones are sparkly domed shaped crystals that are made from glass and mimic the look of a diamond. Not all rhinestones are created equal. Our products are a little more expensive than others since we use high quality rhinestones. They have maximum sparkle, quality glue to adhere to garment and won’t fade or lose their luster over time.
A comparison chart can be found here: https://drive.google.com/file/d/1RUSVHVOGDD3CALzIiPursBpSxSDEJmXt/view?usp=sharing
A comparison video can be found here:
Can the Bling Color Be changed?
Yes, we can change the color of your spangle or rhinestones. Just add a note during the check out process of what colors you would like. Changing the spangle color will not delay your order as long as you aren’t adding additional colors to the design that don’t currently exist. You must change them color for color. For example changing the color silver to red will change ALL of the silver to red. You cannot change some of the silver to red and some of the silver to blue as that would cause the design to need to be re-programmed.
Click here to view our Holographic Spangle color choices:
Click here to view our Rhinestone color choices:
Can my shirt style or color be changed?
Yes, we accept custom requests for different color shirts or types of garments. This will increase the time required to create your item due to ordering frequencies. We stock all shirt styles in black since bling “pops” and really stands out on it. Any other colors will need to be special ordered. If your order is time sensitive, message us with your color request and sizes before finalizing your purchase and we can give you a better idea of timing.
Do your shirts run true to size?
Since everyone has their own opinion of what "true to size" is, we recommend laying your favorite fit shirt flat and measuring it horizontally 1" below the arm pit seam and comparing it to the chart **** Note: Sizes 2XL-4XL are NOT comparable to Plus size stores and other similar stores sizing. Please measure your favorite shirt and compare it to our sizing chart in the product photos to order a size that you are comfortable in.****
We have the chest measurement, length measurement, sleeve length as well as the flat width measurements for all of our available shirt options. Our ladies’ shirts are FITTED, so if you are in between sizes or prefer a looser fit, please size up. If you prefer a longer shirt for leggings or if you are tall we recommend going with the unisex crew neck shirt vs. the fitted. We recommend the flat measurement technique since it tends to be more accurate. You can find the instructions for this method here: https://drive.google.com/file/d/1sLPOg3LSe6dH1CJXU32F9I8INXT2q7bj/view?usp=sharing
Care instructions for your items
For longevity of your items, turn it inside out and hand wash, or use the delicate cycle on your washing machine using cold water. Hang to dry or tumble dry on low heat while still inside out. Do not iron the design on the front or back, as the glue might melt and cause your design to fall off.
How long will it take for my item to be made and shipped to me?
-For our already done designs on our standard in stock line of black shirts: 1-3 business days
-For our semi-custom designs that we can change the name of the school/team and colors to customize for your needs on our standard line of black shirts: 3-5 business days
-For our completely custom or special color items other than our standard line of black shirts: 7-14 business days depending on the complexity of the design, ordering schedule and production workload.
*Please keep in mind that these are approximate and we try to keep the website updated to give our customers a more accurate time frame of when to expect their order when they place their order. When making such custom items there is really no one size fits all way to estimate your ship date. If you have a specific date that you need your item for, please reach out to us ahead of time to ensure we can get it to you in time and you choose the proper shipping method.
Do you accept returns or exchanges?
We custom make all of our items as they are ordered just for you and are unable to accept returns of exchanges. We do however provide detailed sizing charts for each of our shirts that be found in each product listings. To increase the likelihood that you will have a great fit we recommend flat measuring your favorite t-shirt by laying it flat and measuring 1" below the armpit to the other armpit to ensure you order the size that corelates with your desired fit. We also provide bust measurements, lengths and sleeve lengths so our customers have all of the details needed to choose the perfect fit the first time so returns or exchanges aren’t even an issue. Our customer satisfaction is extremely important and if an error was made on our part, we will quickly correct it if you reach out to us within 5 business days of receiving your item. Here is a link to the how to measure to get your perfect fit instructions:
Can I supply the shirt that I would like made?
Due to the softeners and wrinkle release sprays that are placed on retail items we are not able to provide a warranty for your item. With that being said, we will accept supplied shirts from our customers. It is at your own risk though. We will take care of your provided garments the best we can, but if by any chance something were to happen to them such as the transfers don’t stick, the material burns, melts, gets holes in it or is otherwise ruined by our machines we will NOT be responsible or replace the item(s) or refund your decoration cost. You will be required to sign a document stating that you understand and accept this liability by providing us with your own items.
We have access to hundreds of different shirt styles, brands and colors. If you have something specific in mind that you don’t see listed on our website, feel free to reach out and ask us if we are able to order it. Chances are, we can most likely get it for you and at wholesale cost.
Can you create a custom design for me?
Yes, we do create custom designs. We have $30 custom design set up fee to cover the time it takes to program your design to the correct files and sizes that our machines require to create a beautiful, quality product that you will love. Please contact us via email with your specific requirements and we can get everything started for you.
Can I purchase the transfer and iron it on myself?
TRANSFER ONLY OPTION -
With all the crafty people out there a lot of people prefer to DIY when it comes to blinging out their items. For this reason, we offer the transfer only option. You can apply our transfers with a professional heat press (our recommended application method) or with a household iron. We include instructions for both applications as well as links to videos showing each method if you prefer to see the application vs. reading instructions. Transfers require lots of pressure and steady, even heat. Becky's Boutique cannot warranty or guarantee any shirts made with these transfers or the application since we are not using our shirts, equipment and trained technicians to apply them.
Here is a link to the directions to apply our transfers so you can decide if it is something that you would like to take on or if you would rather leave it up to the pros:
Do you offer bulk purchase discounts and team orders?
Yes! We specialize in bulk/team orders and we do offer discounts on bulk orders. Bulk order pricing starts at 10 items. Items must be purchased together.
BULK ORDER DISCOUNTS:
Need to order shirts for a party, trip or event? Want to order team shirts for sports moms? We make it easy and fast to do bulk orders. Just simply add the items to your cart and use the following coupon codes to receive your bulk discounts:
10 or more items: SAVE10
15 or more items: SAVE15
20 or more items: SAVE20
Coupons codes will only work if the required amount of items are in your cart at checkout.
What if my package gets damaged by USPS?
In order to make a claim with the postal service if your item(s) happens to show up damaged in any way you will need to keep your packaging. Please don’t throw it away until you have closely inspected your item and it is damage free. They will also require photos of the damage. Without photos of the packaging and garment damage we won't be able to help you with the claim, so please keep these items.
Do you offer Fundraisers?
Yes, we offer fundraising stores for non-profit organizations. If we do not already have your logo set up, you will need to pay the design set up fee in order for us to digitize your logo into the correct format, but then after that is completed, we can then set up a store for you in which your fundraiser will begin. It will run for a set amount of time and then after the time is complete the store will end, the orders will be fulfilled and the fundraising check will be cut to the non-profit organization. Becky’s Boutique is not responsible for the advertising of the store. The owners/leaders of the organization will need to agree to donate their time and energy towards marketing/advertising the store to help raise funds for their cause. Becky’s Boutique is donating their time to set up the store and give back a portion of the sale.
Can my team get a Non-Fundraising Store Set Up?
Yes, we love working with teams, schools and other businesses. However, we need to have written permission from the coach, principal, business owner first to do so. We want to make sure they fully support us doing since it is extremely time consuming to set up stores. If we do not already have your logo set up, you will need to pay the design set up fee in order for us to digitize your logo into the correct format, but then after that is completed, we can then set up a store for you.
I have a business and want to order items, but don’t want anyone else to be able to order or see my items. Can I have a private store set up?
Yes, we have the ability to set up private stores that are password protected so only you have access to them and can order.
Have a question that we didn’t cover here? We want to help!
Email us at: info@Beckys-Boutique.com (best contact method)
Text us at: 843-696-5044